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Tablet Issues

  • Vitals History

    To find the vitals history of a patient, go to Medical Records, History, Home Communication Log.  ...

  • Copy & Paste

    To Copy and Paste on Tablet: Tap and hold on the text you want to copy. Two blue arrows appear which you can move to expand the text you want to copy. Once the arrows are in place, tap copy on top of ...

  • Facilities Warning

    When charting a visit a common warning appears that no facilities have been saved. 1) tap Demographics 2) tap Facilities 3) Related Facilities [Edit] page appears 4) tap Back Arrow 5) tap Save 6) Vali...

  • Valet and Refresh

    Definitions: Valet updates the PointCare operating system and should be done every Wednesday morning. Selective Refresh updates tables such as Reason Codes, Doctors, diagnoses, etc. and should be done...

  • Log File Upload

    PointCare - Uploading a “Log File”   How do I upload a log file in PointCare? In order to upload a log file from within PointCare, there are three places where this can be done: 1. From within a visit...

  • Team on Tablet

    To find the patient's team on the tablet: Medical Records --> Demographics --> Episode Management...

  • Tablet Continues to Beep

    The main reason your tablet continues to beep is that your email password is invalid. You must have changed your Windows password on your PC because it expires every 60 days. The tablet does not know ...

  • Duplicated Visits on Tablet

    If there are duplicated visits on a clinicians tablet, which do not appear on the scheduling console, the following must be done: 1. All incomplete and paused visits must be completed or they will be ...

  • Log File

    In some instances, HCHB might request that the clinician upload a “LOG FILE” in order to resolve an issue. Here is the process to have a tablet log uploaded to HCHB. This is only to be done if instruc...

  • Resetting Tablet Password

    If a clinician is having a problem with their tablet password and is getting an invalid password message, the tablet password should be changed as follows: 1. Go to HCHB Home Central Page 2. Click the...